• Gain practical knowledge of PPRA-compliant Service Level Agreements (SLAs) and Performance Governance.
• Learn to design measurable, outcome-based contracts with clearly defined Key Performance Indicators (KPIs).
• Improve contract administration and post-award contract management skills.
• Minimize contractual risks through effective monitoring and governance practices.
• Develop expertise in vendor performance evaluation and continuous improvement.
•  Enhance compliance with PPRA regulations and public procurement best practices.
• Build confidence in managing service delivery, reporting, and contract documentation.
• Increase your professional value for careers in procurement, contract management, project management, and public sector governance.
•  Learn from industry experts using practical case studies and real-world examples.
•  Earn a professional certificate from the Skill Development Council Karachi.

Upon successful completion of this program, participants will be able to:
⦁ Understand the principles of SLA and Performance Governance under the PPRA framework.
⦁ Design effective Service Level Agreements with measurable service standards and KPIs.
⦁ Develop performance-based contracts aligned with organizational objectives.
⦁ Implement PPRA-compliant post-award contract management processes.
⦁ Monitor contractor performance using performance scorecards and reporting tools.
⦁ Prepare compliance reports and maintain proper contract documentation.
⦁ Conduct SLA monitoring, performance reviews, and contract evaluations.
⦁ Identify contract risks and implement corrective and preventive actions.
⦁ Apply governance techniques to improve accountability, transparency, and service quality.
⦁ Support organizations in achieving audit readiness and continuous performance improvement.